IT Specialist
Job Description
Company: Engosoft
Location: Nasr City, Cairo, Egypt
Workplace Type: On-site
Employment Type: Full-time
Experience Required: 1โ3 Years
Seniority Level: Entry to Mid-Level
About Engosoft
Engosoft is a professional training and education company specializing in engineering, technology, business, and professional development programs. We are looking for an experienced and service-oriented IT Help Desk Specialist to join our team and provide technical support across the organization.
Job Summary
The IT Help Desk Specialist will be responsible for providing first-line technical support to employees, troubleshooting hardware, software, network, and system-related issues, and ensuring the smooth operation of the companyโs IT infrastructure.
The ideal candidate should have strong troubleshooting skills, a customer-focused mindset, and the ability to handle technical requests efficiently and professionally.
Key Responsibilities
- Provide technical support to employees through on-site, phone, email, and remote assistance.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.
- Install and update operating systems, applications, antivirus software, and company-approved programs.
- Create and manage employee user accounts, email accounts, permissions, and access rights.
- Prepare and configure devices and IT accounts for new employees.
- Support Microsoft Windows, Microsoft Office, Outlook, and other business applications.
- Troubleshoot LAN, Wi-Fi, internet connectivity, TCP/IP, DNS, and basic network issues.
- Perform routine maintenance and ensure that devices and systems are operating efficiently.
- Maintain an accurate inventory of IT equipment, software licenses, and company assets.
- Document technical issues, solutions, and support requests.
- Escalate complex technical issues to the appropriate IT team or service provider.
- Follow IT security policies, data protection procedures, and access control standards.
- Coordinate with external vendors for hardware maintenance, software support, and IT services when required.
Job Requirements
- Required Qualifications
- Bachelorโs degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
- From 1 to 3 years of experience in IT Help Desk, Technical Support, or a similar role.
- Good knowledge of Windows operating systems and Microsoft Office applications.
- Good understanding of computer hardware, software installation, and troubleshooting.
- Basic knowledge of networking concepts, including LAN, WAN, TCP/IP, DNS, DHCP, and Wi-Fi.
- Experience with printers, scanners, routers, access points, and other office equipment.
- Ability to diagnose technical problems and provide clear, practical solutions.
- Good written and verbal communication skills.
- Strong problem-solving and time-management skills.
- Ability to prioritize multiple support requests and work under pressure.
- Good command of English.
- Experience with Microsoft 365, Active Directory, or Google Workspace.
- Knowledge of remote support tools and ticketing systems.
- Familiarity with CCTV, access control, attendance systems, or IP phones is an advantage.
- IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are preferred.
- Previous experience in an educational, training, or corporate environment is a plus.
- Customer service orientation.
- Technical troubleshooting.
- Attention to detail.
- Communication and interpersonal skills.
- Ownership and accountability.
- Teamwork and collaboration.
- Confidentiality and professional ethics.
- Full-time position.
- On-site work from the companyโs office in Nasr City.
- Candidates living near Nasr City or surrounding areas are preferred.
Preferred Qualifications
Key Competencies
Work Conditions