web-Chat sales Team Leader

--Egypt - Engoaad--


 Job Purpose:

The Team Leader is responsible for managing and motivating a small sales unit to achieve monthly targets through digital channels (chat-based sales) and direct telesales. This role ensures daily follow-up, performance tracking, coaching, and high-quality communication with prospects and customers.

 Key Responsibilities:


  • Lead and supervise a unit of 3–4 sales representatives (Senior + Juniors).

  • Drive daily sales activities via WhatsApp, social media platforms, and direct calls.

  • Monitor performance and ensure the team hits weekly/monthly targets.

  • Provide on-the-spot coaching and feedback to team members.

  • Handle escalated customer inquiries or issues.

  • Coordinate with marketing to align leads, campaigns, and messaging.

  • Track CRM entries, reports, and update management with progress.

  • Participate in the hiring and onboarding of new team members.

Requirements:


  • Minimum 4 years of experience in sales, with at least 1 year in team leadership.

  • Strong experience in chat-based sales (e.g. WhatsApp, Facebook, Instagram).

  • Experience in telesales and closing over the phone is a must.

  • Excellent communication and leadership skills.

  • Fluent in written and spoken English (required).

  • Comfortable working with CRM systems and online tools.