Home └Certified Facility Manager (CFM) └Quiz

Certified Facility Manager (CFM)

0 %

Completed

Course content

Quiz

10 XP
Prev Next
Fullscreen Share
Management
Rating
0 0

There are no comments for now.

Join this Course
to be the first to leave a comment.

1. A facility manager needs spontaneous feedback from a service provider. Which type of communication is most appropriate to exchange / transmit the message?
Written memo Virtual meeting Face-to-face conversation
2. Constantly bombarding stakeholders with electronic communication may
improve communication efficiencies. create a perception that FM is impersonal. increase FM software and hardware expense.
3. Which of the following describes a barrier to active listening?
Letting others finish their thoughts without assuming you know what they are going to say Paying attention to intonation, rate of speech, emphasis and tone Formulating a response while the other person is still speaking
4. Which of the following would be a prudent strategy for discussing poor service quality with a manager from a culture where sense of honor and self-respect are very fine-tuned?
Be reserved and understated but open the discussion with direct comments about the problem. Approach the topic by blaming it on outside forces such unreliable suppliers or corrupt politicians First discuss unrelated matters of routine importance.
5. An e-mail subject line reads, "Meeting reminder." The e-mail text states, "Hi everyone, I just wanted to remind you about the meeting we are having tomorrow." To improve effectiveness, this e-mail
needs to be more complete. should address recipients as "team." needs to be sent with 24-48 hours of the meeting.