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Certified Facility Manager (CFM)

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1. FM meets with affected departments at the beginning of a remodeling project to gather input. What is the most likely outcome of this action?
Departments will be more receptive of future changes. Relationship of FM with department heads will be strained. Occupant resistance to planned changes will increase.
2. In response to requests from tenants in a multi-tenant high-rise office building, FM develops small canteens or lounges on each floor that can be used by all tenants for lunch and informal meetings. This is an example of FM contributing to occupants’ need for:
social belonging. physiological needs. self-actualization.
3. FM ensures that all FM staff complete training in the use of personal protective equipment required to respond in case of chemical spills in the facility. Facility managers conduct surprise checks to ensure that all staff members can demonstrate proper use. In terms of the dimensions of comfort, this is an example of:
satisfying the need for self-esteem among FM staff providing for physiological comfort needs. contributing to employees’ feeling of safety
4. A facility manager implements an "FM Staff Member of the Month" to honor employee who have exceeded job requirements. The employee receives a lunch and a special parking spot for the month. What will be the most likely effect of this program?
It will probably violate local labor contracts. This recognition will enhance the honored staff members’ self-esteem and sense of worth. Divisiveness among staff members will grow.
5. n its values statement, an organization commits to employee development and promotion from within. How will this affect FM personnel strategies?
The quality of performance in supervisors and managers will decline. Employee supervision levels will be decreased. Training budgets will be increased.